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TERMS AND CONDITIONS

1. Membership Overview

Dartmoor Partner offers two membership plans: Explorer Plan (£18.95/year) and Supporter Plan (£25/year). Both provide full access to 35 handpicked Dartmoor walking routes, featuring step-by-step guidance, What3Words locations, and extended route options. The Supporter Plan includes additional perks such as early access to new features and insider updates.

2. Payment & Subscription

  • Memberships are billed annually and provide 12 months of unlimited access from the date of purchase.

  • Payments are securely processed via our website at the time of subscription.

  • There are no VAT charges, as Dartmoor Partner is not VAT registered. Any price adjustments will only apply to new renewals.

3. Auto-Renewal & Cancellation

  • Your membership will automatically renew every 12 months unless cancelled before the renewal date. We do not offer refunds on any auto-renewal payment once it has been processed. If you wish to cancel, you must do so before your renewal date to avoid being charged for the next billing cycle.

  • You can cancel at any time via your account settings. Your membership will remain active until the end of your current billing period.

  • No partial refunds are issued for unused time on your membership.

  • If your membership is cancelled, you will lose access to all premium content when your subscription period ends.

4. Refund Policy

  • Due to the digital nature of our memberships, we do not offer refunds once access has been granted.

  • If you experience issues with your membership, please contact us and we’ll do our best to resolve any concerns.

5. Account Usage & Fair Access

  • Memberships are for individual use only and should not be shared or transferred. As a small, independent business, we rely on the trust and support of good people like you to help us continue creating and maintaining this resource for everyone who loves Dartmoor.

  • All photography, maps, and assets provided within the membership are owned by Dartmoor Partner and may not be copied, shared, or used for personal or commercial purposes.

  • We reserve the right to suspend or terminate accounts found to be in violation of this policy.

6. Changes to the Service

  • Dartmoor Partner may introduce new routes, features, or updates throughout the year. Supporter Plan members will receive early access to these updates and insider insights before they are made available to all members.

  • While we aim to maintain uninterrupted access, occasional maintenance or improvements may require temporary downtime.

  • Any major service changes will be communicated to members in advance.

7. Contact & Support

  • For any questions regarding your membership, cancellations, or technical issues, please email Jack Dicker on hello@dartmoorpartner.com.

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